The French company KP1 specializes in prefabricated construction systems. KP1 continues to maintain a MOVEX version with just over 300 users and has been supported by Authentic Group and the myCOD service for 2 years.

How did the collaboration with Authentic start?

Authentic Group was involved for many years in the analysis and development of specific business lines on our Movex ERP. After market analysis, we opted for myCOD on-demand support, and this for more than 2 years now.

Can you describe your organisation within KP1′ IT department and how myCOD fits into your operating mode?

Our team consists of 7 people in charge of application domains. Each has access to myCOD. They can ask a question about the Movex M3 application, expose a malfunction and this regardless of the flow, and even submit technical requests (publishing, development of a new specific program, Audit, etc.).
Over the years, the knowledge of the ERP has dissipated internally, via myCOD, we have access to all the expertise we may need.

What types of requests do you entrust to Authentic through the myCOD portal?

Our requests are mainly assistance and functional advice. We also rely on the myCOD service to resolve incidents and request technical changes Note also requests for year-end audits and annual financial close.

What do you think are the strengths of myCOD?

without a doubt, the strong expertise of the Authentic consulting team whatever the functional areas. The myCOD portal is easy to handle, the creation of requests is simple and the support and processing of requests is fast. We also have real-time monitoring of the status of requests and ticket consumption. myCOD teams are competent and accessible. There is a real relationship between our teams and our contacts at Authentic.

What do you think of the billing system in myCOD based on time spent until problem solving?

The time spent payment, with a ¼ hour mesh, is unique and very appreciated. The monitoring of actions and the exhaustive time record for each request is a very transparent system.

What terms would best define Authentic’s myCOD service?

Expertise, efficiency, responsiveness and customization. The teams are competent, know our environment well and their answers always take into account our application context. Authentic Group has a strong expertise in our environment and this is reassuring.