In November 2019, French children’s clothing company OCHESTRA-PREMAMAN has chosen myCOD as a support solution for their ERP Infor M3.

How did the collaboration with Authentic start ?

Bastien PINO : We were looking for a Purchase-To-Pay dematerialization solution connected with Infor M3. We contacted Authentic Group and quickly chose their AIP solution. Meanwhile we were looking for support for the entire Infor M3 perimeter and the myCOD offer seemed perfectly suitable. We asked Authentic to develop a Mashup on our ERP M3 13.2 and to run an audit of our IT infrastructure. In both cases, we were very satisfied with Authentic’s service. This served as some kind of a test and put us in a position of trust with this service provider whom we now trust to support us in the application support management.

Why did you choose Authentic ?

Bastien PINO : After our company’s takeover, we had to launch an urgent and complex project to merge companies in the ERP. After consulting our partners, it turned out that Authentic was best placed to support us on the subject thanks to the experience of their consultants on these issues. The availability of their teams allowed us to launch the project very quickly.

What types of requests do you entrust to Authentic through the myCOD portal ?

Bastien PINO : We now entrust myCOD teams with level 1 and level 2 support in the Finance area. Authentic consultants are in direct contact with the business teams and this is going very well.

We also sometimes post development requests on MeC or Mashups creations.

What are the strengths of myCOD ? In your opinion, what is the added value of myCOD ?

Bastien PINO : The quarter-hourly invoicing and the sharing of resources and profiles is a real strong point. When I validate a budget of n tickets on a request, I know that this gives me access to all the consultant profiles needed to deal with the subject. Functional consultants, technical consultants and even system administrators can intervene quickly on the same request to address it in its entirety. Each request can be broken down into “micro-services” that will be invoiced at their fair value. This is how problems are efficiently resolved from A to Z.

In addition, the budget validation circuit is very interesting because it allows me to control the relevance of each of the requests that are made, especially concerning requests for changes. I can easily manage my budgets and control costs.

Finally, having a single point of entry is really appreciable. Whatever the subject, everything is centralized and goes through the myCOD portal. It’s very easy.

What terms would best define Authentic’s myCOD service ?

Bastien PINO : Simplicity, responsiveness and partnership. myCOD is not just a platform, it’s a partnership with people who really support us and who listen to us.