It is a long-standing partnership between Provost and Authentic Group. Indeed Provost has been using the myCOD support service since 2010 for its ERP Infor M3 V7.1.

How did the collaboration with Authentic start ?

Julien DEFER : myCOD was already in use when I joined Provost 3 years ago. At that time I challenged this remote support service. I met other providers in the M3 ecosystem and it was a real choice to maintain the collaboration with the Authentic teams.

In concrete terms, how do you activate the use of myCOD support  ?

Julien DEFER : Today we have 3 people in the team, each with their own area of expertise. Whenever we need additional expertise, we trigger a myCOD call.

myCOD is also used to confirm (or unconfirm) an analysis that has been done internally. myCOD is used on a daily basis to solve issues, but this service should also allow us to train ourselves. We take advantage of myCOD to improve the skills of our teams.

What are the strengths of myCOD ?

Julien DEFER : The ticket-based invoicing system grants flexibility and responsiveness, as well as expenses control. The team is autonomous and doesn’t need my validation to start an analysis work.

The support and follow-up of the tickets provided by the Authentic teams is also very appreciated.

What terms would best define Authentic’s myCOD service ?

Julien DEFER : Flexibility. Expertise. Support.